Before your appointment

• The salon and tools are sanitized before service.

• The tools needed for specific services are set up.

• Please come to the appointment with hair ready to shampoo and taken down from the previous style.

• Please avoid bulky clothing, pullover sweaters, and hoodies.

During your appointment

• On arrival, you will call in on the call box

  • Dial the suit number 402, then the green bell on both call boxes to be let in

  • Wait in the lobby if early for the appointment

  • Remember to press the green bell

• You are draped with a cape and a towel

• A consultation is always conducted to make sure that appointment goals are met

• All photos should be sent to the salon number

• The scalp is checked and exfoliated if necessary

• Hair is shampooed with filtered water and premium products 2-3 times

• Hair is then conditioned with premium products and steamed with distilled water

• Hair is then thoroughly rinsed and towel-dried

• Desired hair maintenance is performed, or drying of ends, depending on hair length and density

• Service duration can vary in time and can last from 1 whole service day to the maxmium of 3. If a multiple-day service remainder of service cost is to be paid at the end of the day on the estimated end date. Multi-day services must be booked in advance after consultation. Services finished more than 3 hours outside of estemated service duration will incur an extra fee.

• Hair is then dried

• Standard styling options include rope twists, ponytails, simple updos, or simple cornrows.

• Any styles requiring thread, nets, hair beads, or jewelry, set or color, are subject to an upcharge.

After your appointment

• Please confirm payment before leaving

• Photos of completed hair are optional; faces are not included.

• The salon is then sanitized for the next appointment.

• Please leave a review if you liked your service

• Any complaint or dissatisfaction should be submitted via email.

• No refunds

• All services come with a 7 working day warranty. This warranty includes redoing the style as desired. An appointment must be made within the warranty period for the style to be redone.

Key Things to Remember

• Arrive with dry hair (free of previous styling)

• Bring your appointment confirmation (text or email)

• Bring reference photos or inspiration for the desired style

• Bring any protective hair accessories you prefer (soft satin bonnet, silk scarf)

• Bring a headscarf or hat for travel after service if needed

• Bring your own edge control or styling products if you prefer a specific brand; all products must arrive sealed with recpiet of purchase or prescription provided.

• Items that are not sealed or prescribed products will be returned unused. By state board regulations, all items must have cleanliness ensured by the provider.

• Bring a payment method (card, cash, or approved digital payment). All payments that are not intended to be made online are to be approved beforehand.

• Bring any relevant medical information or allergies (scalp sensitivities, latex)

• Bring a mask if you prefer to wear one during your appointment. If this is the case, please confirm withthe provider beforehand.

• Do not bring strong perfumes or strong-scented products (fragrance-free is preferred)

• Do not bring food that creates strong odors or a mess

• Do not bring large groups of people who are not receiving services

• Do not bring jewelry or valuables you don’t want removed or at risk of damage

• Do not bring aerosol sprays or highly flammable products

• Do not bring pets (service animals excepted)

• Do not bring outside clients or minors unattended (unless they have their own appointment)